Date/Time
Date(s) - April 22, 2016
9:00 am - 1:00 pm
Location
The 2100 Building
Workshop description
Many people who choose to work in animal welfare may sheepishly or proudly confide that they like animals more than people. The reality is, however, that protecting and caring for animals is only half the job. Working well with people, whether they are adopters, people surrendering their animals, vendors, or volunteers, is the unexpected and often challenging, other half. Dealing with people can be emotionally difficult therefore this Customer Smart© training will help participants understand the basic needs of customers, and what kinds of interactions are likely to create tension or anger in an encounter.
This interactive workshop will begin with setting the foundation of how to be Customer Smart by reviewing basic customer needs, having a look at judgments and values, and how personal egos factor into customer reactions.
Participants will then be introduced to the concept of Verbal Aikido and the “moves” that are most helpful in creating a workable solution when faced with challenging situations. Practical, real-life case studies will be used. Whether the participants are brand new or have worked many years in the field of animal care and control, this workshop will provide a variety of ways to learn something more about how to improve or finesse their interactions with the public and their coworkers.
Price is $35 for attendees. $10 Customer Smart workbook is highly recommended and can be pre-purchased at the time of registration. There is no guarantee that additional workbooks will be available on the day of the training, so be sure to order when you register!
Bookings
Bookings are closed for this event.
